Frequently Asked Questions
Everything you need to know about shopping with OzTerrain.
What are your shipping rates and delivery times?
We offer flat-rate standard shipping across Australia. Orders are typically processed within 1-2 business days, with delivery taking 3-7 business days depending on your location. Express shipping options are available at checkout.
Can I return an item if I change my mind?
Yes, we offer a 30-day change-of-mind return policy. Items must be in their original, unused condition with all packaging intact. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
What payment methods do you accept?
OzTerrain accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services including Afterpay and ZipPay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Are your products covered by a warranty?
All products sold by OzTerrain come with a standard 12-month manufacturer's warranty against defects. This does not cover normal wear and tear or damage caused by misuse.
Do you ship internationally?
Currently, OzTerrain focuses on providing the best service to our local customers and only ships within Australia. We hope to expand to international shipping in the near future.