Returns & Exchanges
At OzTerrain, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all eligible items. If your order isn't quite right, we are here to help facilitate a smooth exchange or refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location across Australia.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange item within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing